Refund Policy

Our Commitment to You

At TvNado, we prioritize the excellence of our IPTV subscription services. This policy explains the conditions under which refunds can be provided, ensuring a transparent and equitable process for every customer.

Refund Eligibility

You could be entitled to a full or partial refund based on these conditions:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Connect with our support team through WhatsApp at Contact us via WhatsApp.
  2. Kindly refer to 'Refund Request' subject.
  3. Please provide your complete name, the email associated with your subscription, and the purpose of your inquiry.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Assessment performed by support team.
  • Same day after approval Your refund is being processed back to your original payment method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds may depend on your bank/card issuer.

An email will notify you at each phase. Expect longer response times on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be given in the following instances:

  • You are not pleased with the channel list or content.
  • Your internet connection is likely too slow or unstable for streaming.
  • You have infringed upon our Terms of Service, like account sharing.
  • Issues with geo-blocking in your locality are regrettably beyond our control to resolve.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

After receiving approval, refunds usually take about three business days to process. Nonetheless, it could take five to ten business days for the funds to show up in your account, based on your bank or payment provider.

Generally, refunds for changes of mind are not granted after the initial 7-day period. We suggest you explore our features and pose any questions before finalizing your subscription.

Our subscriptions renew automatically. If you fail to cancel before your renewal date, please contact us promptly. Refunds for renewals are handled on a case-by-case basis.