Privacy Policy

Welcome to TvNado. We are focused on ensuring the safety of your personal information and honoring your privacy rights. If you have any questions or concerns regarding our policies or practices with your personal data, please contact us via WhatsApp.

1. Data We Collect

We gather personal data that you willingly share when you sign up for our IPTV service, show interest in learning about us or our offerings, or reach out to us in any other way.

The personal data we collect encompasses these:

• Contact Information: Your email for account setup and ongoing communication.
• Payment Data: We obtain data needed to handle your transactions, such as your payment method number (like a credit card number). All payment details are maintained by our payment processor, and we advise you to review its privacy policies.
• Device and Connection Information: When you use our service, we automatically gather your IP address and device details, including device type and operating system. This information is crucial for delivering services securely.

2. How We Use Your Data

We apply the insights we collect or receive:

• To provide and manage your account. We utilize your details to establish your account and ensure its functionality.
• To process transactions. We use your data to invoice you for our provided services.
• To send administrative information. We could use your email address to notify you about any account information, service updates, and policies.
• To protect our Services. We employ IP and device details for security reasons, like thwarting unauthorized access and alleviating DDoS attack risks.

3. Legal Bases for Processing

We handle your data under these specified legal bases:

• Consent: We could handle your data if you have explicitly consented to the use of your personal information for a particular intention.
• Legitimate Interests: We could manage your data when it is necessary to support our legitimate business aims, such as delivering services and preventing fraud.
• Performance of a Contract: If a contract has been established with you, we may utilize your personal data to meet the obligations outlined in that agreement.

4. Data Retention

We will retain your personal information solely for the duration necessary to achieve the purposes described in this privacy policy, unless a longer retention time is required or authorized by law, such as for tax, accounting, or other legal requirements.

5. Cookies & Tracking Technologies

We can employ cookies and similar tracking technologies to gather or keep information. These primarily include functional cookies that are essential for the website and client area to work effectively. We do not use invasive tracking cookies for ads.

6. Third-Party Services

Your information may be disclosed to third-party vendors, service providers, or agents that execute tasks for us or on our behalf and need access to this data to fulfill those responsibilities. Examples include:

• Payment Gateways: To manage your payments securely.
• Analytics Providers: We use analytics tools to refine our offerings (e.g., Google Analytics). The data we share is generally aggregated and anonymized.

7. Data Security

We have put in place appropriate technical and organizational security strategies intended to protect the personal data we manage. However, please remember that we cannot guarantee complete security on the internet itself.

8. Your Data Protection Rights

Depending on where you live, you might have specific rights about your personal data.

• The right to access – You can request copies of your personal information at any time.
• The right to rectification – You hold the right to request corrections for any information you find inaccurate.
• The right to erasure – You possess the right to demand the removal of your personal data, in specific situations.
• The right to opt-out – At any moment, you may choose to unsubscribe from our marketing communications.

To apply these rights, please contact us via WhatsApp.

9. Children™s Privacy

Our services are designed exclusively for those 18 years old and older. We do not intentionally collect personal information from minors under this age.

10. Contact Us

Should you have questions or remarks about this policy, please contact us via WhatsApp.